Shipping Policy

Overview Thank you for visiting and shopping at [www.chanelcoco.shop]. The following terms and conditions constitute our Shipping Policy.

1. Order Processing Times All orders are processed within [1 to 3] business days. Orders are not shipped or delivered on weekends or holidays. Please note that order processing time is separate from shipping time. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there is a significant delay in the shipment of your order, we will contact you via email.

2. Shipping Rates and Estimated Delivery Times Shipping charges for your order will be calculated and displayed at checkout. We offer the following shipping methods:

  • Standard Shipping: Estimated delivery within [5 to 8] business days. Cost: [＄5.99, Free shipping on orders over ＄50].

  • Express Shipping: Estimated delivery within [4 to 6] business days. Cost: [＄7.99, Free shipping on orders over ＄50].

  • Free Shipping: We offer standard shipping free of charge for all orders over [＄50.00]. (Delivery delays can occasionally occur due to unforeseen circumstances such as weather conditions, carrier issues, or customs clearance.)

3. International Shipping, Customs, Duties, and Taxes We ship worldwide. However, [anheer] is not responsible for any customs fees and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, duties, etc.). If a package is returned to us due to unpaid customs fees, taxes, or return-to-sender fees, we will refund the cost of the product minus the original shipping costs and any return fees incurred.

4. Shipment Confirmation and Order Tracking You will receive a shipment confirmation email containing your tracking number(s) once your order has shipped. The tracking number will be active within 24 to 48 hours. You can track your order status on our [Order Tracking] page.

5. Incorrect Shipping Addresses and Refused Deliveries We make every effort to validate the shipping address provided at checkout to ensure it is recognized as a valid address by the carrier. If we cannot validate the address, we will try to contact the customer for an updated address. If the customer provides an incorrect or incomplete shipping address, we assume no responsibility for the lost package. If you need to change your shipping address, please contact us at [support@anheer.shop] within [12 hours] of your purchase. Once the order has been handed over to the carrier, we can no longer modify the shipping address.

6. Lost, Stolen, or Damaged Packages [anheer] is not liable for any products damaged or lost during shipping.

  • Damaged: If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim. You can also contact us for assistance.

  • Lost/Stolen: If your tracking information states that your package was delivered but you have not received it, please check around your property or with your neighbors. If it remains missing, please contact the carrier immediately to file a claim.

7. Contact Us If you have any questions regarding our shipping policy, please contact us at: ✉️ Email: [support@anheer.shop]